About the Injured Workers Service

The Injured Workers Service was established at the beginning of 2021 in partnership with EML, the insurance service provider of the ACT Government, to provide independent information and support to workers.

Workers in the ACT can seek advice, support, and assistance via the website, email or phone. If you want guidance or support on navigating worker’s compensation or just want to get a second opinion on a workers’ compensation issue reach out. Whatever stage you’re at in the process, we’re here to help, or to refer you to someone who can.

The Important Things To Remember If You’re Injured At Work

  1. Get whatever medical attention you need immediately.

  2. Let your supervisor know as soon as possible.

  3. Speak with your doctor about your injury.

Meet the Service Coordinator

Hi there! My name is Zoe and I am the Injured Workers Service Coordinator.

Getting injured at work is a tough situation, and navigating the worker’s compensation system can be challenging. You shouldn’t have to go through that alone. The Injured Workers Service can help you out and provide confidential, free non-legal advice about what happens next!

Contact us today if you’ve been injured at work for free support and advice.

  • The Injured Workers Service is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.

    The Injured Workers Service collects your Personal Information in order to provide you with accurate information, advice and support, and to be able to refer you to appropriate organisations for further assistance and support.

    We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The APPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.

    A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at www.aoic.gov.au

    What is Personal Information and why do we collect it?

    Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect include: names, addresses, email, phone and information about your personal circumstances that you disclose to us.

    This Personal Information is obtained in many ways including [interviews, correspondence, by telephone, by email, via our website injuredworkerscbr.org.au, from your website, and from third parties]. We don’t guarantee website links or policy of authorised third parties.

    We collect your Personal Information for the primary purpose of providing our services to you. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. When we collect Personal Information, we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.

    Sensitive Information

    Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual’s racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.

    Sensitive information will be used by us only:

    • For the primary purpose for which it was obtained

    • For a secondary purpose that is directly related to the primary purpose

    • With your consent; or where required or authorised by law.

    Third Parties

    Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.

    Disclosure of Personal Information

    Your Personal Information may be disclosed in a number of circumstances including the following:

    • Third parties where you consent to the use or disclosure; and

    • Where required or authorised by law.

    Security of Personal Information

    Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure. When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.

    Access to your Personal Information

    You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions.

    If you wish to access your Personal Information, please contact us at injuredworkerscbr@unionsact.org.au.In order to protect your Personal Information, we may require identification from you before releasing the requested information.

    Maintaining the Quality of your Personal Information

    It is an important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.

    Policy Updates

    This Policy may change from time to time and is available on our website.